Shipping Policy

At Horizon Gifts, we carefully prepare every customized order so it reaches you safely and on time.

Delivery Time

• Orders are usually delivered within 3–5 working days.

• Customized orders may take additional processing time depending on the product and customization requirements.

• Delivery time may be longer during sales, holidays, or peak seasons.

Cash on Delivery (COD)

• COD is available on eligible orders across Pakistan.

• You can pay the remaining amount in cash when your order is delivered.

• For some customized or high-value orders, an advance payment may be required before we start preparing your order.

Advance Payment

• Customers can also choose to pay the full amount in advance.

• Advance payments can help us confirm and process customized orders faster.

• Once an order has entered the customization/production process, cancellation may not be possible.

Order Confirmation

For customized products, we may contact you through WhatsApp or phone call to confirm your order and customization details before processing it.

Please make sure your name, phone number, and complete delivery address are correct to avoid delays.

Shipping Charges

Shipping charges are calculated according to the delivery location and order details and will be shown at checkout or communicated before order confirmation.

Delayed or Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery charges may apply for re-shipping.

Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible with clear photos/videos of the package and product so our team can assist you.

Contact Us

If you have any questions about your order or delivery, please contact us:

WhatsApp: 03027594298
Email: customizedgiftshorizon@gmail.com

Thank you for choosing Horizon Gifts for your special moments.